Car Rental Customer Service Agent (Native Arabic Speaker)

We are a growing UAE car rental company looking for a friendly, professional Customer Service Agent who is a native Arabic speaker with high-level professional English. You will be the first point of contact for our customers, handling enquiries, bookings and support by phone, WhatsApp, email and social media. Responsibilities: - Answer customer calls, WhatsApp, email and social media messages in English and Arabic - Handle car rental enquiries, quotations, reservations, extensions and cancellations - Explain rental terms, deposits, insurance, mileage, Salik/fines and payment options clearly - Coordinate with the operations team on vehicle availability, delivery and collection - Resolve complaints and follow up to ensure customer satisfaction - Keep accurate customer and booking records - Offer add-ons such as child seats, GPS, extra insurance and longer rental plans Requirements: - Native Arabic speaker (mother tongue) with excellent spoken and written Arabic - High-level professional English, spoken and written (mandatory) - 1+ year of customer service experience, ideally in car rental, hospitality or travel - Good knowledge of UAE geography and rental regulations - Strong communication, patience and problem-solving skills - Comfortable with Microsoft Office, WhatsApp Business and CRM tools Plus points: - Online marketing skills (Google Ads, SEO basics, email campaigns) - Social media management experience (Instagram, TikTok, Facebook, LinkedIn) - UAE driving licence What we offer: - AED 6,000 fixed monthly salary - Health insurance - Visa sponsorship - Growth opportunities in a fast-growing company - Friendly, supportive team نبحث عن موظف/ة خدمة عملاء لشركة تأجير سيارات في الإمارات، لغته الأم العربية مع إتقان اللغة الإنجليزية بمستوى مهني عالٍ. الراتب 6000 درهم ثابت مع تأمين صحي وكفالة إقامة. Screening questions (please answer in your application): 1. Are you a native Arabic speaker (Arabic is your mother tongue) with excellent spoken and written Arabic? 2. Is your English at a high professional level (C1/C2), able to write polished emails and handle complaints with premium clients? 3. Are you comfortable with a fixed basic salary of AED 6,000 per month, with health insurance and visa sponsorship? 4. Can you confidently write professional customer emails and WhatsApp replies in both Arabic and English with no spelling or grammar errors? 5. Do you have at least 1 year of customer service experience, ideally in car rental, hospitality or travel in the UAE?