Remote Admin/ Customer Support - Music achool

Location: Dubai, UAE Work format: Remote initially → potential hybrid/office-based position in Dubai later Salary: AED 4,000/month Employment: Full-time About us We are a growing private music education business in Dubai, providing piano, vocal and other music lessons for children and adults. We are looking for a reliable and organised Admin / Customer Support Assistant to join our team. The position will initially be fully remote, with the possibility of transitioning to a hybrid or office-based role in Dubai as our studio develops. What you will do Your main responsibility will be to help us manage communication with clients and the day-to-day coordination of lessons. Customer communication * Respond to client enquiries via WhatsApp and other communication channels * Answer questions about lessons, prices, teachers and availability * Follow up with new leads who have not booked a trial lesson * Follow up with clients after trial lessons * Maintain a professional and friendly relationship with parents and students Scheduling & coordination * Book trial lessons * Manage lesson schedules * Coordinate schedules between teachers and clients * Handle rescheduling and cancellations * Inform teachers about schedule changes * Keep the schedule and client information organised Administration * Maintain lead and customer databases * Update Google Sheets / CRM * Track enquiries, trials, conversions and follow-ups * Prepare simple reports * Help with invoices, payments and other routine administrative tasks * Coordinate with teachers and management on daily operational matters Requirements * Previous experience in administration, customer support, sales support, education, hospitality or a similar role * Excellent written and spoken English * Knowledge of an additional language is a plus (Arabic, Russian, etc.) * Good communication skills and a friendly, professional manner * Strong organisational skills and attention to detail * Comfortable working with WhatsApp, Google Sheets, Google Drive and similar tools * Able to manage several tasks at the same time * Reliable and responsive during working hours * Able to work independently without constant supervision A big advantage Experience in any of the following would be a strong advantage: * Music school / dance school / children’s education * CRM systems * Lead management and follow-ups * Sales or appointment booking * Working with parents and children * Managing teachers’ or instructors’ schedules You do not need to be a musician for this position. Working conditions * AED 4,000/month * Fully remote at the beginning * Working with a Dubai-based growing business * Potential transition to hybrid / office-based work in Dubai as the company expands * Long-term position with opportunities to take on more responsibility as the business grows Who we are looking for We are looking for someone who is proactive and responsible, rather than someone who simply waits for instructions. If a client sends a message, you should be comfortable taking ownership of the request, finding the answer, following up when necessary and making sure the issue is resolved. If you think this position is a good fit, please send: 1. Your CV 2. Your current location 3. Your availability to start 4. Your expected salary 5. A short introduction about your previous administrative/customer-service experience